FAQs, tickets, SLA timers, and escalations in one support desk.

Yes. The Corporate Module validates roster uploads, supports auto routing, and keeps a manual assignment option for approved users. Changes inside 48 hours can be routed to the corporate super admin workflow.

Documents are attached to the driver, cab, vendor, trip, and location masters. Expiry reminders trigger at 30, 15, and 7 days with warning and critical states.

Yes. The design includes WhatsApp Business API hooks for OTP, trip confirmation, compliance reminders, roster updates, helpdesk FAQs, campaigns, and escalation messages.

No. Vendor Admins and vendor members are scoped to their own vendor company, assigned work, compliance records, invoices, rate cards, and MIS reports.

Reports are available through one central report module and also from each dashboard. Visibility depends on the user's role, company, zone, vendor, location, and field-level permissions.

Yes. Payment links can be tied to individual, corporate, airline, tour and travel, and custom invoice templates. Production integration requires gateway credentials and settlement rules.

The specification uses a 30-day storage policy for GPS and masked calling recordings. Production implementation should enforce retention jobs, access logs, and legal consent controls.

The Booking Module can route panic alerts to configured emergency contacts, supervisor, in-charge, police, women helpline, control room, and location-based escalation contacts.

The Business Analysis module is planned for AI-assisted uploads to identify billing holds, compliance gaps, vendor delays, payment stress, route issues, and growth blockers.

The web build includes privacy shield behavior, print hiding, and restricted content actions. Full OS-level screenshot blocking requires native mobile apps, managed devices, or enterprise security tools.